CDGrowLight.com FAQ

Ordering

Shipping

Ordering

Why shop at ContractorsDirect.com? Our company started in 1993 with the website ContractorsDirect.com, an online store with a broad selection of tile, concrete, masonry, & stone tools, equipment & accessories directly to contractors, small retailers, & DIYers at economical prices with outstanding service. Now we bring you CDGrowLight.com offering the same price, quality, & service to the Indoor Gardener.

Not Just Low Prices - Sound Advice. Our customers love the service they get from us. We spend the time to talk through their needs, and select the right combination of tools. We answer the phone. We respond to e-mails. We are certified professionals with experience with all the products we sell. We are always ready to help. You won't find this combination of low prices, great service and sound advice anywhere else.

Does CDGrowLight.com price match? Yes, we will match any advertised price online. If you see a lower price on another website call 1-800-709-0002 and we will match it. This offer does not apply to special offers including free with purchase, & rebates.

How does this transaction appear on my credit card statement? Your credit card statement & invoices will display Contractors Direct for billing privacy.

What payment methods do you accept? We accept Visa, MasterCard, American Express, Discover, PayPal, Money Orders, & Bank Transfers.

Is my Payment and Personal Information Secure? Your personal information including your email, phone number, and address will never be sold to a third party. Your privacy is very important to us and CDGrowLight.com implements several security measures to protect your information. Click here for security policy

Do you sell parts? Yes, parts are available from most of the manufacturers. Please call our experienced sales team with the part number & we will be happy to order it for you. (800) 709-0002

Do you charge sales tax? In the state of Connecticut we charge 6% sales tax.

How Do I Get a Copy of a Sales Order and Tracking Information? Click on My Account and sign in. Once inside, click on See Orders to see your complete order history. Here you can print sales orders & view tracking information.

What is CDGrowLight.com Return Policy? Product warranties are covered by manufacturers through a certified service center. Our policy is and has always been to satisfy every customer, if you are not satisfied with any item purchased from us, you may return it, within 30 days, with a copy of the invoice/packing slip for refund or credit.

1. All returns must have a return authorization number. Please call us prior to returning any item. Return Authorization numbers are only valid for 10 business days.
2. Notifiy us within 48 hours of receipt of shipment of any damaged or defective merchandise.
3. Items returned for other than damage or defect must be in saleable condition in the original packaging.
4. Special order items can not be returned.

Shipping

Is the shipping package & label discreet? Packages will be plain boxes & the packaging labels will list the shipper as Contractors Direct.

What are my shipping cost? A $9.75 shipping charge applies for all orders.

How long will it take to receive my order? We ship most items UPS ground from our CT warehouse. For approx shipping time click here

My business is in my home, is this a commercial address? No, a commercial address is an address in a commercial zone, with a loading dock or forklift, open Monday thru Friday during normal business hours. If you can't secure a commercial address for your delivery, our experienced staff will arrange a pick-up at a terminal closest to your location.

What if my package arrives damaged or missing items?
1. If items are missing & there does not seem to be any damage to box please call Contractors Direct as soon as possible

2. UPS claims must be put in within 2 business days of receiving the item. Please inspect merchandise upon arrival

3. Items that are received by tractor trailer must be inspected before they are signed for. Please note any irregularities on the bill of lading - Holes in cartons, dents, tears, etc. This information must be noted on the bill of lading when you are accepting the delivery. If you sign for a package & DO NOT note any irregularities there is little CDGrowLight.com can do. If you open the package & there is hidden damage you have 15 days to contact the delivering Freight Line. Please also retain the original containers & packing for the inspectors. If severe damage is present please refuse shipment & call 800-709-0002

Do you ship internationally? Yes, we ship internationally. Place the order online & we will contact you with shipping costs. You can also call 001 203 882 1650 or email us orders@contractorsdirect.com for shipping costs.

Am I responsible for customs duties & taxes? Yes, you are responsible for paying the duties, taxes, & customs fees associated with the shipment. Please check with your local post office for more information.